dcb88 Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal data dcb88 collects from users in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your own information.
Introduction
dcb88 ("we", "us", "our") is committed to protecting the privacy and personal data of every user who accesses or uses the dcb88.com platform. This Privacy Policy applies to all users located in Bangladesh and describes how we collect, use, store, share, and safeguard your personal information in connection with your use of our online casino, sports betting, and gaming services.
By registering an account, using dcb88's services, or continuing to use the platform after any amendment to this Policy has been published, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use dcb88.
Information We Collect
dcb88 collects personal data through several means: directly from you when you register and use the platform, automatically through your device and browser when you visit the site, and in some cases from third-party verification and payment service providers. The categories of data we collect include:
Identity Data
Full name, date of birth, gender, nationality, National Identity Card (NID) number or passport number, and a copy of your government-issued photo ID submitted during KYC verification. This data is collected to verify your age and identity as required for operating a responsible gaming platform.
Financial Data
Mobile wallet identifiers associated with your bKash, Nagad, Rocket, or Upay account (phone numbers used for transactions), card type and last four digits for Visa or Mastercard transactions, deposit and withdrawal amounts, transaction timestamps, and transaction reference numbers. Full card numbers and mobile wallet PINs are never stored by dcb88.
Technical and Device Data
IP address, device type, operating system, browser type and version, screen resolution, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk), session duration, pages visited, referring URLs, and error logs. This data is collected automatically when you use dcb88 and is used primarily for security monitoring, fraud detection, and platform performance optimisation.
Gaming Activity Data
Betting history, game session records, wager amounts, wins and losses, bonus claims and usage, game preferences, and responsible gaming tool settings (deposit limits, self-exclusion status, time-out periods). This data is retained for the operational integrity of the platform, for dispute resolution, and to fulfil our responsible gaming obligations.
Communications Data
Email address, mobile phone number, live chat transcripts, and any other correspondence you send to dcb88 support. Communications data is used to respond to your enquiries, to maintain a record of support interactions, and to send you service-related notifications where you have opted in to receive them.
How We Use Your Information
dcb88 uses personal data only for the purposes for which it was collected or for purposes that are compatible with those original purposes. We do not use your data for any purpose that you would not reasonably expect. The primary purposes for which we process personal data include:
- Account creation, management, and authentication — to create and maintain your dcb88 account, verify your identity, and grant you secure access to the platform's services.
- Processing deposits and withdrawals — to facilitate your financial transactions through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all account transactions for reconciliation and dispute resolution purposes.
- Fraud prevention and security — to monitor account activity for indicators of fraudulent behaviour, money laundering, identity theft, bot activity, and other prohibited conduct as defined in our Terms and Conditions.
- Responsible gaming compliance — to track your use of deposit limits, time-out periods, and self-exclusion status, and to ensure that we honour all responsible gaming requests promptly and accurately.
- Customer support — to respond to your enquiries, complaints, and requests submitted via live chat or email, and to maintain a record of support interactions for quality assurance and training purposes.
- Platform improvement and analytics — to analyse aggregate, anonymised usage patterns in order to improve the performance, stability, and content of the dcb88 platform. Individual user profiles are not created for marketing or profiling purposes without your explicit consent.
Legal Basis for Processing
dcb88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity — processing that is required to provide the services you have requested when creating a dcb88 account and accepting our Terms and Conditions, including account management, deposit processing, and withdrawal fulfilment.
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements, age verification obligations, and the retention of financial records for statutory periods.
- Legitimate interests — processing carried out in the legitimate interests of dcb88 or third parties, including fraud detection, security monitoring, and platform analytics, provided those interests are not overridden by your fundamental rights and freedoms.
- Consent — where we rely on your consent as the legal basis for processing, such as sending you optional promotional communications or marketing materials, you have the right to withdraw that consent at any time by contacting our support team.
Sharing Your Information
dcb88 does not sell your personal data to third parties under any circumstances. We may share your data with third parties only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
- Payment service providers — bKash, Nagad, Rocket, Upay, and the card networks (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks. dcb88 does not transmit your full financial credentials to these processors.
- KYC and identity verification providers — third-party services engaged by dcb88 to verify identity documents and confirm that users meet the minimum age requirement of 21 years. These providers are contractually bound to use your data solely for verification purposes.
- Fraud prevention and compliance services — providers of anti-fraud, anti-money-laundering, and risk-assessment services that help dcb88 detect and prevent financial crime. Data shared with these providers is subject to strict confidentiality agreements.
- Law enforcement and regulatory authorities — where required by applicable law, court order, or a lawful request from a competent authority, dcb88 may be required to disclose personal data to government agencies, law enforcement bodies, or regulators. dcb88 will only comply with requests that are procedurally valid and will disclose only the minimum data required.
Cookies and Tracking Technologies
dcb88 uses cookies and similar tracking technologies to operate the platform reliably, maintain session security, and understand how users interact with the site. We use three categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the platform to function. They maintain your logged-in session, remember your language preference, and carry security tokens that protect your account from cross-site request forgery. These cookies cannot be disabled without breaking core site functionality.
Analytics Cookies
Anonymised usage data that helps dcb88 understand which pages and features are most popular, how long users remain on the site, and where technical errors occur. This data is processed in aggregate form and is not linked to identifiable user profiles. You may opt out of analytics cookies by adjusting your browser settings.
Security Cookies
Cookies used by our fraud-detection and risk-management systems to identify suspicious access patterns, detect bot activity, and flag sessions that show indicators of account compromise. These cookies do not contain personally identifiable information but do record behavioural signals associated with your session.
You can manage cookie preferences through your browser's privacy settings. Please note that disabling strictly necessary cookies may prevent parts of dcb88 from functioning correctly. For mobile users accessing dcb88 through Android or iOS browsers, the same cookie management options apply through your mobile browser settings.
Your Rights Over Your Personal Data
As a user of dcb88, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt:
Right of Access
You have the right to request a copy of the personal data dcb88 holds about you, along with information about how that data is used and with whom it has been shared.
Right of Rectification
You have the right to request that dcb88 correct any inaccurate or incomplete personal data we hold about you. Where data has been shared with third parties, we will take reasonable steps to inform them of the correction.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. This right is subject to our legal obligations to retain certain categories of financial and compliance data.
Right to Restrict Processing
You have the right to request that dcb88 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction over erasure.
Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Data Retention
dcb88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, account data and transaction records are retained for a minimum of five years following account closure, in line with financial record-keeping requirements. Gaming activity records are retained for three years following the last bet or login session, whichever is later.
Data collected during a self-exclusion period is retained for the duration of the exclusion plus a minimum additional period of five years, to prevent re-registration in breach of the exclusion order. Communications data (live chat transcripts, emails) is retained for two years after the resolution of the relevant support interaction. Where data is no longer required, it is securely deleted or anonymised.
Data Security
dcb88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. Our security framework includes the following measures:
- SSL/TLS encryption on all data transmitted between your browser or mobile device and the dcb88 platform servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
- Access controls limiting which dcb88 staff members can view personal data, with access restricted on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Secure, encrypted storage of all personal data on servers protected by industry-standard firewalls, intrusion detection systems, and regular penetration testing. Database access is logged and monitored continuously.
- A documented incident response procedure that activates in the event of a data breach. If a breach occurs that is likely to result in a high risk to your rights and freedoms, dcb88 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.
Third-Party Services and Links
The games available on dcb88 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you play a game on dcb88, your gameplay data is processed by both dcb88 and the relevant game provider under the terms of their licensing agreement with dcb88. Game providers are contractually prohibited from using your data for any purpose other than game operation and fair-play verification.
dcb88 is not responsible for the privacy practices of third-party game studios or payment processors beyond the contractual obligations we impose on them. If you have concerns about how a specific provider handles your data, you should review that provider's own privacy policy. dcb88 does not include outbound links to third-party websites in its platform content.
Children and Minors
dcb88 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on dcb88 or provided personal data to the platform, please contact [email protected] immediately so we can investigate and take appropriate action.
Changes to This Privacy Policy
dcb88 reserves the right to update or revise this Privacy Policy at any time. When a material change is made, the revised Policy will be published on this page with an updated effective date. We may also notify registered users of significant changes via email or an in-platform notification, where appropriate.
Your continued use of dcb88 following publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must stop using the platform and request account closure by contacting our support team. We encourage you to review this Policy periodically to remain informed about how we protect your data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how dcb88 handles your personal data, please contact our support team. Our agents are available 24 hours a day, 7 days a week via live chat. You may also reach us by email at the address below. The email address is displayed as plain text only and is not a clickable link.
Support Email
Your Privacy Matters to Us
Now that you understand how dcb88 protects your data, explore our casino games, review our FAQ for common questions, or check our Terms & Conditions for full platform rules.